management-leading, directing

                -with the firm's objectives in mind, managers need to guide and direct employees.

                    -including motivating employees, directing the activities of others selecting the most effective communication channel, and resolving conflicts.

motivation theories-

1. classical theory
2. behavior theory- the Hawthorne Studies
3. contemporary motivation theories-

1. Human Resources Model- Theories X and Y
2. Maslow's Hierarchy of Needs Model
3. Two-Factor Theory
4. Expectancy Theory
5. Equity Theory

strategies for enhancing job satisfaction and motivation

1. reinforcement/ behavior modification Theory
2. management by objectives, MBO
3. participative management  and empowerment- i) team management
4. job enrichment and job redesign-
5. modified work schedules - 1) work-share programs; 2) flextime programs and alternative workplace strategies; 3) advantages and disadvantages of modifies schedules and alternative workplaces

managerial styles and leadership

1. managerial styles-1) autocratic style; 2) democratic style; 3) free-reign style
2. contingency approach to leadership- situation
3. diversity workforce