OPERATIONS

service operation

goods production

utility

operations (or production) management

operations (or production) managers

operation process

analytic process

synthetic process

high-contact system

low-contact system

capacity

process layout

cellular layout

product layout

assembly line

master production schedule

Gantt chart

PERT chart

operational control

follow-up

materials management

standardization

purchasing

supplier selection

inventory control

lean system

just-in-time (JIT) production

material requirements planning (MRP)

bill of materials (BOM)

quality control QC

quality

total quality management TQM

performance quality

quality reliability

quality ownership

competitive product analysis

statistical process control SPC

control chart

quality/cost study

internal failure

external failure

ISO 9000

business process reengineering BPR

outsourcing

supplier chain

supplier chain management SCM