1. Introduction to Service Science: Defining services,
service systems, applying theories of services to student-selected
2. Modeling, analyzing, and optimizing service
systems: using software modeling tools
3. Innovation in services: What new ways of doing
things or new models could be used to enhance the chosen service system?
We will look at some case studies as examples.
4. Service Oriented Architectures: How are SOA
technologies and associated tools helping organizations modify the
software that implements their service system